Privacy Policy
This policy explains what information Pep Plus Labs LLC, doing business as Pep Plus Labs, collects when you use this website or place an order, how we use it, and the choices you have.
1. Information we collect
Information you provide. When you submit an inquiry or place an order, we collect your name, institution or organization, email address, phone number, shipping and billing addresses, and any details you include in your message.
Transaction information. Records of quotes, orders, invoices, lot numbers supplied, and correspondence.
Technical information. When you visit the site we may automatically collect IP address, browser type, device type, pages viewed, and referring URL.
Payment information. Payment card details are collected and processed by our payment provider. We do not store full card numbers on our systems.
2. How we use information
- To respond to inquiries and prepare quotes;
- To process, fulfil, and ship orders, and to provide analytical documentation;
- To verify buyer eligibility under our Terms of Sale;
- To maintain records required for regulatory, tax, and accounting purposes;
- To detect and prevent fraud or misuse;
- To send transactional messages about your orders;
- To send technical or product updates, where you have opted in.
3. Legal bases
Where applicable law requires a legal basis, we rely on performance of a contract (fulfilling your order), legitimate interests (operating and securing our business, preventing misuse), legal obligation (record-keeping), and consent (optional marketing, which you may withdraw at any time).
4. Sharing
We share personal information only as needed with: shipping carriers; payment processors; analytical laboratories (lot data, not personal data); accounting and IT service providers acting on our instructions; and government or regulatory authorities where required by law. We do not sell personal information.
5. Retention
We retain order and transaction records for 7 years to meet tax, accounting, and regulatory obligations. Inquiry records that do not result in an order are retained for 24 months. Technical logs are retained for 12 months.
6. Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encrypted transmission and access controls. No system is completely secure, and we cannot guarantee absolute security.
7. Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these, contact us at [email protected]. We will respond within the period required by applicable law. You may also have the right to lodge a complaint with your data protection authority.
8. Cookies
We use only strictly necessary cookies to operate the site. We do not use advertising or third-party tracking cookies. You can control cookies through your browser settings.
9. International transfers
We are based in the United States. If you access the site from elsewhere, your information may be transferred to and processed in the United States, which may have different data protection laws. Where required, we implement appropriate safeguards for such transfers.
10. Children
This site and our Products are not directed to anyone under 21. We do not knowingly collect information from minors.
11. Changes
We may update this policy. Material changes will be reflected in the “last updated” date above.
12. Contact
Pep Plus Labs LLC
6403 Indian Autumn Trace
Manvel, TX 77587
[email protected] · (832) 985-9668